GENERAL SALES CONDITIONS

1. General Conditions

The domain POPITTA.COM belongs to Hokney Lifestyle S.L., NIF B86086840 registered in Camino de las Huertas 18, 28223 Madrid.

Purchases made on www.popitta.com are subject to the sales conditions presented in this document and regulated by the Spanish legislation on the matter of distance selling.

 

2. Prices, payments and security

Prices

All our prices are indicated in euro (€) and include VAT for sales within the European Union.

These prices are subject to changes without previous notice.

For sales to countries outside the European Union, all taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

Payments 

Users may pay the price of the products purchased by any of the following means:

a) By debit or credit cards issued by European financial institutions

Payment of the user's order is performed in real time through the Online POS once it has been verified that all the data provided is correct.

b) Via PayPal

Security

The online payment methods offered rely on secured servers that guarantee the protection and authenticity of the information traveling from our virtual shop to the bank.

Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.

POPITTA cannot see, nor stock this information.

 

3. Shipping policy and delivery terms

All orders placed before 12:00 pm Central European Time (CTE) will be processed and dispatched from our warehouse in Madrid the same day.

We always offer free STANDARD SHIPPING to the European Union for orders over 69 EUR. We also offer an Express Shipping Service. For either services, delivery time and costs vary depending on your country. The following are the shipping rates and delivery times that apply for the different countries we ship to.

Austria:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Belgium:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Bulgaria:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Croatia:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Czechia:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Denmark:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (4-5 working days): 16,90 EUR

Estonia:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Finland:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

France:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR 

Germany:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Greece:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Hungary:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Ireland:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Italy:

  • Standard Shipping (6 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (4-5 working days): 16,90 EUR

Latvia:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Lithuania:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Luxembourg:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Netherlands:

  • Standard Shipping (5 to 7 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (3-4 working days): 16,90 EUR

Norway:

  • Standard Shipping: Service not available
  • Express Shipping (3 to 5 working days): 17,90 EUR

Poland:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Portugal:

  • Standard Shipping (3 to 4 working days): 5,90 EUR. Free Orders > 69 Eur
  • Express Shipping (24-48H): 10,90 EUR 

Romania:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 20,90 EUR

Slovakia:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Slovenia:

  • Standard Shipping (7 to 9 working days): 8,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5-6 working days): 16,90 EUR

Spain:

  • Standard Shipping (3 to 4 working days): 5,90 EUR. Free Orders > 69 Eur
  • Express Shipping (24-48H): 10,90 EUR 

Sweden:

  • Standard Shipping (7 to 9 working days): 11,90 EUR. Free Orders > 69 EUR
  • Express Shipping (5 to 7 working days): 20,90 EUR

Switzerland:

  • Standard Shipping: Service not available
  • Express Shipping (3 to 5 working days): 17,90 EUR

United Kingdom:

  • Standard Shipping: Service not available
  • Express Shipping (3-4 working days): 17,90 EUR

For sales to countries outside the European Union, all taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

Once your order has been shipped, you will receive an email from the carrier with a link to track and trace your order. Our customer service remains at your disposal as well if you need any information regarding your shipment. Reach us through our contact form.

 

4. Exchanges and returns

We hope that you are happy with your purchase. If something doesn’t feel quite right we understand if you change your mind and would like to return your order.

You can do it within a maximum of 15 days after receiving your order.

For all returns, please send first your request to our Customer Service through our contact form, informing of the order nº, article you wish to return and the reason.

* In the case of an exchange, please inform us which product you would like instead.

* If the product value is different, a voucher or a new payment link will be sent. There will be additional costs for the transport.

 

Return conditions

  • Only goods returned in the following conditions will be accepted (according to the legislation governing e-commerce):
  • Time frame: returns will only be accepted if returned within 15 days after reception.
  • Goods must be returned in their original packaging, with their respective original labels (ready to be restocked).
  • Goods must not have been used, washed or altered in any way.
  • Once the return is accepted by POPITTA’s Customer Service, they will communicate you the return number, which needs to be indicated on the parcel and inside the box and the return address.

  

The return shipping costs are at your expense.

Once POPITTA receives the returned goods, they will be controlled.

Only the complete value of the products will be refunded, if returned in the conditions stipulated above. On the contrary, a fee will be charged or not refunded.

The refund will be made the same way the original payment was made. The customer will be refunded in a maximum of 15 days, after reception and inspection of the goods.

 

Damaged or defective goods

If the customer notices any damage or defect on the good, including a possible transport damage, he/she must contact POPITTA’s Customer Service through the contact form within 24 hours following the reception, sending a detailed description of the damage with pictures enclosed (the packaging, label and product must appear on the photographs).

POPITTA’s Customer Service will examine the damages and offer the best solution, as for instance, the replacement of the damaged good or spare piece.

Colour variation

Products’ colours can seem different depending on the brightness and colour configuration of your screen. Mood and packshot pictures can also present slight colour variations. We try our best to feature pictures that correspond to the reality.

 

5. Order Cancellation

Unfortunately, it is only possible to cancel your order if it has not yet been packed and shipped from our warehouse. If you want to cancel an order, please send us an email to hello@popitta.com with subject line “CANCEL ORDER Nº XXXX”

 In case you cancel your order and it has already been shipped, POPITTA will charge the corresponding management fees.

 

6. Customer Service

Our customer service can be reached through the contact form or by email at hello@popitta.com

Customer service hours: from Monday to Friday, from 9:00am to 17:00pm

 

7. Responsibility

POPITTA cannot be held responsible for the misuses of the purchased goods.